Refund and Cancellation Policy
Last updated: 3 November 2026
This policy applies to The Gate Keeper eBook and other digital products sold on caankushjain.com.
Digital product, delivered instantly
The eBook is a digital product, and your personal copy is emailed to you within minutes of payment. For this reason, an order can't be cancelled once it has been paid for, and sales are final once your copy has been delivered.
When you get a full refund
- Duplicate payment. If you were charged more than once for the same order, every extra payment is refunded in full.
- Copy not delivered. If your copy hasn't reached you within 24 hours of payment, write to me. If I can't get a working copy to you after that, your payment is refunded in full.
- Payment debited but failed. If money left your account but the payment failed, your bank or Razorpay usually returns it automatically within 5 to 7 working days. If it doesn't, write to me with the details.
If your copy didn't arrive because of a mistyped email address, or the file doesn't open, I'll simply send you a fresh copy. Please write to me first.
How to ask for a refund or a fresh copy
Email [email protected] with:
- the name and email you used at payment
- your payment ID (it starts with pay_ and is in Razorpay's receipt email)
- what went wrong
I reply within 2 working days.
How refunds are paid
Approved refunds are processed within 3 working days to the payment method you used. Depending on your bank, the money reaches your account within 5 to 7 working days after that.
Other products and services
One-to-one calls are paid only after the appointment is confirmed by email. Any other paid product or service shows its own terms on its page before you pay.